Assistant Director of Financial Aid...
Assistant Director of Financial Aid-Student Services

Humboldt State University

Review: January 29, 2014

(Job #14-01) Assistant Director of Financial Aid-Student Services, Student Services Professional II $3,566 - $5,069/month. Appointments are typically made at the beginning of the salary range. This is a full-time, benefited, probationary, 12-month position in the Financial Aid Office.

Position Summary: This position interacts with students, prospective students, parents, faculty, staff, community members, and representatives of external agencies involved with the administration and delivery of financial aid. The Assistant Director educates and promotes awareness of student aid programs and financial literacy through presentations, correspondence, the web site, social media and other means.

The Assistant Director is expected to maintain a high level of professional competence in best practices in student services in general, but specifically with financial aid processes and regulations. The position collaborates across departments within the Office of Enrollment Management for effective and accurate service to students.

This position requires excellent communication skills with both internal and external constituents and must repre- sent the College in a well-informed and professional manner. All Student Services team members must provide ex- cellent customer service to students and prospective students in person as well as by phone, fax and email.

Duties: The Assistant Director of Student Service in Financial Aid will review procedures and forms to comply with various state and federal regulation, and to assist staff in providing a consistently high level of service. Direct staffing of front counter and phones and oversee an ongoing training program to reflect changes in financial aid policies and regulations as well as internal changes in handling of work duties. Establish priorities to ensure a high level of customer service and assess staffing needs and participating in the hiring of Intake Student Assistants. Serve as a senior level resource to intake staff to resolve complex financial aid questions and problems and regularly communicate updates and changes to all intake staff and student assistants. Will be cross trained in basic Admissions and Records info - collaboration with counterparts in Admissions Office and Office of the Registrar to provide excellent customer service throughout OEM.

The Assistant Director will also lead the office to implement a comprehensive program in Default Prevention, Delinquency Management and Financial Literacy, developing and initiating workshops for financial aid staff to present on and off campus. Coordinate all student communications, including annual publications, Financial Aid Website, portal content and messages, and social media.

Minimum Qualifications: Education & Experience: Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration or a job related field and two years professional experience coordinating or directing college-level activities. A Master’s degree, completed by January 2014, in a job related field may be substituted for one year of professional experience.

Knowledge, Abilities & Skills: Demonstrated ability to provide leadership within a team environment; analyze problems and support office needs by automated systems, use initiative and resourcefulness in planning work assignments using good judgment and attention to detail; set priorities and deadlines, ensure projects are completed and respond to questions/problems in a timely manner, organize resources to meet program goals, reason logically, evaluate complex data, and recommend effective courses of actions; interpret and apply program rules and regulations, and recommend program improvements. Demonstrated experience working effectively with diverse populations and in conjunction with other professionals, as well as knowledge of counseling/advising techniques and standards and practices of student services within institutions of higher education. Excellent interpersonal, written, and oral communication skills. Ability to work with students in solving problems and planning a strategy for success in achieving the academic goals. Knowledge of federal, state and institutional financial aid regulations. Ability to adapt to constant change and make professional decisions in areas where precedents may not exist; to apply independently a wide variety of policies and procedures where specific guidelines may not exist. Ability to work independently under general supervision. Ability to direct and provide leadership to support staff. Ability to give direction, monitor workflow and assess staffing needs to provide an efficient use of resources. Ability to update, revise and develop new procedures related to changing tasks. Ability to perform complex assignments under the pressure of pending deadlines. Ability to maintain confidentiality in accordance with FERPA and financial aid ethics.

Preferred Qualifications:
• Increased levels of professional responsibility and involvement in the delivery of financial aid programs to stu- dents, i.e., development of written procedures to comply with federal and state laws and regulations, as well as, university and division policies.
• Experience with the use of integrated software for financial aid programs.
• Knowledge of National Student Loan Database and other US Department of Education systems and websites.

Application Procedure: Applicants should submit a letter of interest, resume, and contact information for at least three professional references to Human Resources, 1 Harpst Street, Arcata, CA, 95521-8299 or via email to In addition to the above, please remember to complete the HSU Employment Application at Applications that do not include the HSU Employment Application will not be considered.

Application Deadline: First review of applications will begin Wednesday, January 29, 2014, but applications will be considered until an acceptable pool of qualified applicants has been received.

HSU is committed to enriching its educational environment and its culture through the diversity of its staff, faculty, and administration. Persons with interest and experience in helping organizations set and achieve goals relative to diversity and inclusion are especially encouraged to apply.

Human Resources
Siemens Hall - Room 211
Arcata, CA
(707) 826-3626
Fax: (707) 826-3625

It is the responsibility of the applicant to provide complete and accurate employment information. Incorrect or improperly completed applications will not be considered for vacancies. Any reference in this announcement to required periods of experience or education is full-time activity. Part-time experience or education--or activities only part of which are qualifying--will receive proportionate credit. In accordance with applicable Collective Bargaining Agreements, preference may be given to the campus applicants covered by these agreements. However, positions are open to all interested applicants, both on and off campus.

Class Code: 3082

Evidence of required degree(s), certification(s), or license(s) will be required prior to the appointment date. The successful candidate for a position at HSU is required to be fingerprinted through the Humboldt State University Police Department or their local law enforcement agency. The results of the fingerprint process must be received by the university prior to the candidate’s appointment. The cost of the fingerprinting is borne by the university.

Publication Date: January 15, 2014

Humboldt State University is committed to achieving the goals of equal opportunity and endeavors to employ faculty and staff of the highest quality reflecting the ethnic and cultural diversity of the state. Additional information about Humboldt State University can be found at

Humboldt State University is an Equal Opportunity/Title IX/ADA Employer. Applications from and nominations of qualified women, minority candidates, covered veterans and disabled persons are particularly encouraged. Humboldt State University hires only individuals authorized to work in the United States.

The person holding this position is considered a ‘mandated reporter’ under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.


Additional Information
Position Type: Employee
Ref Code: 14-01

Contact Information
Human Resources
Humboldt State University
1 Harpst Street
Arcata, 95521