Deputy Director for Operations

Deputy Director for Operations
University of New Mexico
Health Sciences Library and Informatics Center

Job Summary
This senior position provides leadership and support across the Health Sciences Library and Informatics Center organization (HSLIC), utilizing a matrix management approach. HSLIC is a blended library/technology organization consisting of Library and Educational Services, Technology Support, Biomedical Informatics, Business Services, Strategic and Project Planning Office, and the HSC Information Security Office. The position reports to and serves as the designee, as necessary, for the HSLIC Executive Director/CIO for Administration and Academic Systems and provides assistance as needed to managers across HSLIC. The responsibilities of this position include assuming program leadership in:

  • Service design
  • Customer relationships
  • Assessment
  • Process improvement across HSLIC services
  • HSLIC faculty and staff professional development

The successful candidate will be expected to facilitate developing a research portfolio for HSLIC and serve as principal investigator for both library- and technology-related grants/contracts as well as serve as a collaborator on interdisciplinary projects with academic units outside HSLIC.

This is a faculty position within HSLIC with a primary academic appointment in the UNM School of Medicine. Duties will also include those expected of all HSLIC faculty, including envoy assignment, educational activities, committee service, strategic planning team work, participation in the library’s data management planning services, and various scholarly activities.

This is a full-time, benefits eligible position. The UNM provides a diversified package of benefits including medical, dental, vision, and life insurance. In addition, UNM offers educational benefits through tuition remission and dependent education programs. For a more complete explanation of the benefits, go to:

Appointment is posted as non-tenure track, Lecturer, open rank, to be determined based on qualifications; it is anticipated that appointment will be at the rank of Lecturer III. Salary range: $100,000 - $115,000 based upon qualifications.

Duties and Responsibilities:
1. Develops and oversees HSLIC’s customer relationship management program, including intake and prioritization of requests for major new service.
2. Serves as ITIL program manager, developing and managing HSLIC’s portfolio of library and IT services, and serves as co-chair of the HSC’s ITSM council (Information Technology Service Management).
3. Works with HSLIC managers to develop program assessments, and monitor quality through various mechanisms, including customer satisfaction surveys, chairing HSLIC’s Assessment Committee.
4. Chairs HSLIC’s Envoy Committee, comprised of departmental liaisons and the HSLIC Disaster Committee that improves HSLIC’s disaster preparedness and response processes.
5. Plans and develops professional development opportunities for HSLIC faculty and staff.
6. Regularly submits proposals for extramural grants/contracts based on annual goals and participates on interprofessional proposals, and develops proposals for new fund development mechanisms.
7. Participates as member of Executive Committee, Operations Management Team, and TECHS Managers meeting in policy/procedure development, operational integration across units, and strategic planning.
8. Participate as a HSLIC faculty member in committee service, strategic planning initiatives, library envoy service and scholarly activities
9. Serves as designee, as needed, for HSLIC Executive Director/CIO for Administration and Academic Systems.


  • Graduate degree in computer sciences, information science, engineering, management, or library science from an American Library Association (ALA) accredited institution
  • Five years of relevant experience


  • Experience as a manager in a matrix organization structure responsible for project management
  • Experience in an academic or health sciences setting with provision and evaluation of services relevant to this position
  • Experience working with ITIL (Information Technology Infrastructure Library) or other CQI bestpractices
  • Familiarity with customer relationship management processes, assessment, evaluation and process improvement strategies
  • Demonstrated technical skills with IT, especially educational technologies
  • Knowledge of emerging IT, library or educational technologies and their application in a health sciences and/or academic environment
  • Experience working as a team member in a complex, rapidly changing, interdisciplinary serviceoriented environment
  • Experience relevant to functioning as a faculty member in the areas of teaching, scholarship (e.g., publications or presentations), and research (proposal development and implementation, grant or contract funding)
  • Excellent written communication skills as demonstrated in the required writing sample and verbal skills as documented in the cover letter and interviews
  • Subject knowledge in the health or basic sciences

Institutional Information:
Located in Albuquerque, HSLIC serves the UNM School of Medicine, undergraduate and graduate programs in the College of Nursing and Pharmacy, the Health Professions and Public Health Programs, and two teaching hospitals. As the only federally designated resource library in New Mexico in the National Network of Libraries of Medicine, HSLIC serves the state’s health-information needs, including its 22 Native nations. The UNM HSC has earned a national and international reputation for its integrated education, patient care, research, and partnership initiatives which address the unique healthcare needs of New Mexico's urban and rural populations ( UNM is the flagship research intensive university with a student population of over 36,000.

New Mexico offers over 250 days of sunshine, a rich set of multi-cultures and histories and outdoor activities including hiking, biking and skiing. The city of Albuquerque is the largest city in New Mexico with roughly 900,000 people in the city and surrounding areas.

Application Information:
To be considered complete, application materials must include:

  • A cover letter addressing minimum and preferred qualifications
  • A complete C.V.
  • A professional writing sample regarding customer relationship management, assessment/evaluation, or a technology trend
  • Contact information for three professional references

UNM is an Equal Opportunity/Affirmative Action Employer and Educator.

For further information please contact Cathy Brandenburg, (505) 272-0634,

To apply, please visit this website: and see Posting Number 0825004. The best consideration date for this position is June 20, 2014. The position will remain open until filled.

Apply Here

Additional Information
Position Type: Employee
Ref Code:

Contact Information
University of New Mexico, Health Sciences Library and Informatics Center
Albuquerque, 87131