Desktop Support Engineer(Position123570)
Desktop Support Engineer (Position 123570)

The University of West Florida in Pensacola, FL is seeking a Desktop Support Engineer for the Innovation Institute. The employee will be responsible for the maintenance, security, improvement, and operational support of the Institute’s technology infrastructure, and for enabling effective, efficient, and innovative use of that technology. Responsibilities include: researching, specifying, acquiring, configuring, and installing IT hardware and software; monitoring and maintaining IT infrastructure including wired and wired networks, servers and shared network resources, and cloud-based services; investigating and resolving problems and malfunctions; conducting proactive preventative maintenance; advising on renewal and replacement needs and strategies; maintaining accurate inventory and maintenance records for IT equipment and infrastructure; maintaining appropriate levels of spare parts and consumables; assisting Institute staff with safe, effective, and productive use of information technology; and supervising student staff providing IT support.

Minimum Qualifications: Master’s degree in an appropriate area of specialization; or a bachelor’s degree in an appropriate area of specialization and two years of appropriate experience.

Preferred Qualifications: Proficiency with wired and wireless network technology and standard IP network principles and protocols; proficiency with support of Windows, Mac OSX, and Linux systems, including software deployment, system administration, and security management; proficiency with hardware support including workstation, tablet, network, and audiovisual technologies; demonstrated ability to research and learn new technologies and stay current on technological advances; ability to effectively work on multiple concurrent issues and projects in a collaborative team environment; strong communication, organization, diplomacy, and collaboration skills; excellent analytical, time management, and prioritization skills; appropriate certifications such as A+, Network+, Security+, MCSA, or MCTS.

Apply online at Applicants should be prepared to attach a cover letter, resume, and names and contact information of three professional references to the online application. Salary: $45,000-$49,000. For the complete announcement and position description, including qualifications and experience, please see our website: A criminal background check is required for the successful candidate. The deadline to apply is August 6, 2015.

This contractor and subcontractor (UWF) shall abide by the requirements of 41 CFR 30-300.5(a) and 41 CF 60-741.5(a). These regulations prohibit discrimination against qualified protected veterans and qualified individuals on the basis of disability, and require affirmative action by covered prime contractors and subcontractors (UWF) to employ and advance in employment qualified protected veterans and qualified individuals with disabilities.

The University of West Florida (UWF) is an Equal Opportunity/Access/Affirmative Action employer. Pursuant to provisions of the Americans with Disabilities Act, any person requiring special accommodations to apply is requested to advise UWF by contacting the UWF Human Resources Department at 1-850-474-2694 (Voice) or 1-850-857-6114 (TTY).

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Additional Information
Position Type: Employee
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Contact Information
Human Resources
University of West Florida - UWF
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Pensacola, 32514