San Francisco State University


Academic Advisor/Graduation Specialist (Student Services Professional II)

3 Positions (Open Until Filled)

Student Success Office

Full-Time (1.0)

Monday to Friday: 8:00 a.m. – 5:00 p.m.

$4,179.00 to $4,352.00 ($50,148.00 - $52,224.00 Annually)

The Academic Advisor/Graduation Specialist supports San Francisco State University’s strategic plan and the Campus Student Success Plan by providing consistent, accurate, moderately complex, academic advising services to undergraduate students. Working under general supervision, the academic advisor will provide advising focused on setting goals to facilitate students’ success, persistence, and degree completion in a timely manner.

The position is a shared advising role that is split (50/50) between the Undergraduate Advising Center and one of San Francisco State’s colleges (College of Business, College of Health and Social Sciences, College of Liberal and Creative Arts, College of Science and Engineering, College of Ethnic Studies, or Graduate College of Education). The incumbent collaborates with faculty, staff, and administrators both in their assigned college and in the Undergraduate Advising Center to deliver advising services with a focus on upper division students and those who are close to graduation. The Academic Advisor/Graduation Specialist reports directly to the Associate Dean of Undergraduate Education who oversees campus-wide advising efforts.

San Francisco State University has long-standing commitments to teaching, learning and social justice. Individuals interested in advancing the University’s strategic plan are strongly encouraged to apply.

Academic Advising
• Advising students one-to-one through walk-in and individual appointments; setting goals to ensure timely
progress to degree
• Responsible for a caseload of students within their assigned college; monitoring and assessing students¿ progress in achieving their path to success and making adjustments to their path based on the progress and changing needs of the student; identifying current and potential challenges (e.g. adjustment to college, time management) and actively coaching students through such challenges; making appropriate referrals to campus resources
• Providing academic advising to SF State students on graduation requirements (primarily general education and university requirements) and other related policies and procedures
• Serving as a liaison to a college and working closely with the Associate Dean of that college
• Assisting with delivering workshops for students in their assigned college, with a focus on preparing and reviewing students for graduation
• Serving as an advisor to new freshmen and transfer students as part of orientation
• Attend all campus-wide advisor trainings related to academic advising

Project Coordination
• Assisting in the development of college-based advising tools and resources (both online and in print)
• Assisting in implementing projects within their college-based resource center
• Outreaching to students for the High Unit Project (an advising project targeting students with 80 or more units)
• Keeping accurate records and gathering information/data related to advising interactions
• Assisting in implementing projects within the Undergraduate Advising Center (Freshmen Advising Events, support for undeclared and probation students, orientation, etc.)

Other duties as assigned.

Education: Equivalent to graduation from an accredited four-year college or university.

Experience: Two years of experience in student services or a related field (preferably in a higher education environment) is typical. The incumbent’s experience should give evidence of competence and indicate the potential for further growth. A master’s degree in a job-related field may be substituted for one year of professional experience.

This position requires knowledge of:
• practices, procedures, and activities of the program to which assigned
• methods and programs of organizational and program management
• research and interview techniques
• principles of individual or group behavior

This position requires the ability to:
• interpret and apply program rules and regulations
• use initiative and resourcefulness in planning work assignments and in implementing long-range program improvements
• obtain factual and interpretative information through interviews
• apply reason logically
• collect, compile, analyze and evaluate data and make verbal or written presentations based on these data
• advise students individually and in groups on routine matters where required
• recognize multicultural, multisexed and multi-aged value systems and work accordingly
• establish and maintain cooperative working relationships with faculty, CSU administrators, student organizations, private and public agencies and others in committee work, and student advising and community contacts
• rapidly acquire a general knowledge of the overall operation, functions and programs of advising unit
• make decisions and carry through on actions having implications with regard to other program or service areas

Knowledge of:
• principles and techniques of individual advising
• academic, personal and career planning and goal setting
• student services and programs on a college/university campus
• problem-solving and conflict resolution strategies
• current software, technology, and online resources

Ability to:
• apply interviewing techniques and facilitating academic advising sessions one-to-one
• actively listen to students; provide accurate, respectful and effective communication (oral and written) to students, staff, faculty and administrators; exercise confidentiality, discretion, and judgment; handle moderately sensitive interpersonal issues
• keep supervisor adequately informed, demonstrate regular attendance and positive performance evaluations
• establish and maintain effective working relationships; work closely with a diverse population and ability to relate well with students, staff, faculty, and administrators
• quickly learn and apply Title V, California State University, and San Francisco State University policies and procedures; SF State general education requirements for continuing students and the new requirements effective Fall 2014
• assist with workshops and presentations
• use PeopleSoft – Campus Solutions, Educational Advisory Board (EAB), Microsoft Office Suite, and iLearn

Experience in:
• providing effective academic advising to students from diverse cultural, ethnic, socioeconomic, academic, sexual orientation and disability backgrounds in a one-to-one setting
• providing information on Title V, California State University, and San Francisco State University policies and procedures

Core competencies – embody the following competencies:
• bias toward collaboration and teamwork
• effective oral, written, and nonverbal communication skills
• customer/client focus with an emphasis in problem solving and resolution
• personal effectiveness and credibility as demonstrated by interpersonal and professional confidence
• diversity and inclusion

Threaded through our Total Compensation package is a commitment to Bridging Life's Transitions. SF State is committed to providing our employees with a comprehensive program that rewards efforts that are appreciated by your colleagues, students and the customers we serve.

We offer a competitive compensation package that includes Medical, Dental, Vision, Pension, 401k, Healthcare Savings Account, Life Insurance, Disability Insurance, Vacation and Sick Leave as well as State Holidays and a dynamic Fee Waiver program, all geared towards the University's commitment to attract, motivate and retain our employees.

For the complete job description and qualifications of current openings, please go to SF State’s online job posting Submit an online application and upload (in one file attachment) your resume and cover letter, describing your specific qualifications for each position. The online recruitment system will allow one file attachment for each submission.

Additional positions will be available throughout the year. Please visit SF State’s Human Resources website for job postings or contact Associate Dean of Undergraduate Education Kim Altura at for more information.


The Human Resources office is open Mondays through Fridays from 8 a.m. to 5 p.m., and can be reached at (415) 338-1872.

SF State is Equal Opportunity/Americans with Disabilities Act employer and has a strong commitment to the principles of diversity.

Additional Information
Position Type: Employee
Ref Code:

Contact Information
San Francisco State University
1600 Holloway Avenue
San Francisco, 94132