Director, Military & Veterans Center
Job Purpose:

Towson University is currently accepting applications for a Director of the Military & Veterans Center. This position will direct, coordinate and create programs and services designed to meet the needs of Towson's student veterans. Foster relationships across the university to address student veterans' needs, striving for a seamless set of services appropriate to student veterans. Provide unique opportunities that encourage student veterans' use of leadership skills and experiences gained from military experience. Advise individual student veterans, assisting with problem-solving and finding solutions to concerns. Lead and manage orientation and other educational, social and celebratory programs. Assist with the recruitment of student veterans to Towson. Educate the University community on the specialized needs of student veterans and develop and maintain relationships with community partners. Work requires thorough knowledge of the Military & Veterans Center and university policies and procedures.

The position will also serve as one of two School Certifying Officials (SCOs) for veterans educational benefits.


Programs and Services

Direct, lead and coordinate programs and services designed to meet the needs of Towson's student veterans. Serve as clearinghouse for student resources and services on and off campus for student veterans including but not limited to academic advising, financial aid, registration, GI Bill, health and mental health, academic achievement services, career development, campus life and diversity services.

Assess student veterans' needs and develop programs and services directed towards these needs. Lead and coordinate student veteran orientation program, and a slate of programs designed for student veteran population including educational, awareness, social and celebratory activities throughout the year.

Advise, Mentor, and Guide

Advise individual student veterans on navigating the university, assisting with problem-solving and helping to find solutions to concerns. Refer students to appropriate institutional unit or Veterans Administration program when appropriate. Coordinate and lead the University Veterans Advisory Committee.

Marketing and Recruitment

In collaboration and coordination with University Admissions, market veteran services and assist with recruitment activities, focusing on the recruitment of veterans to Towson University. Develop relationships with Veterans Programs at local community colleges. Collaborate with Enrollment Management on helping to make the entry of student veterans to the university smooth.

Relationships and Collaborations

Develop and maintain relationships with community partners, the Veterans Administration, local and state government and veteran specific agencies in Maryland. Collaborate where appropriate with agencies to provide programs and services for student veterans such as the VITAL Program with the Veterans Administration.

Certifying Official Duties

Maintain the documentation for this program as required by federal legislation. Maintain current information on the policies of the University for this program. Collect declaration of intent forms, determine proof of registration, evaluate eligibility, (depending upon progress, degree status, transfer credits, etc.) and certify students. Build a database to monitor and track students on a monthly basis. Certify benefits for over 500 military, veterans, and their dependents using the VA Once software. Determine eligibility for Yellow Ribbon grant. Coordinate with Financial Aid and the Bursar’s Office as needed for programs like Tuition Assistance and Yellow Ribbon. Serve as the assistant contact for Go Army and AI Portals. Work closely with the MHEC, USM and the Department of Veterans Affairs on any regulations or issues involving veterans certifications. Develop and update forms and instruction manuals as needed.


Earned Bachelor's degree by May 2019 and three years of experience required. Specialized knowledge, understanding and appreciation of military veterans and their needs, particularly as related to higher education. Effectively work with persons representing diverse races/ethnicities, sexual orientations, gender identities, and multicultural communities. Possess knowledge of and experience using various social networks (Facebook, Instagram, Twitter, Google, etc.). Effectively work as part of a collaborative team and also independently.

Preferred: Master's degree; candidates having served as veterans of US military service; ability to assess needs and programs; ability to develop programs for students; ability to advise students and make referrals when appropriate; ability to collaborate with others across the university and in the community; ability to supervise staff; and possess general knowledge of certification of veterans educational benefits.

A Criminal Background Investigation is required for the hired candidate and the results may impact employment.

Salary & Benefits:

Competitive salary and full University benefits that include 22 days of annual leave, up to 14 holidays, personal and sick days; excellent health, life, and retirement plans; and tuition remission.

This position will be open for a minimum of 14 days. Cover letter and resume are required.

Visit our website at for a full description.

Additional Information
Position Type: Employee
Ref Code: 1900005B

Contact Information
Cynthia Andrews
Towson University
8000 York Road
Towson, 21252