Library Associate - Document Delivery
Position Description

This paraprofessional position holds responsibilities that may involve supervision of a work unit and/or the undertaking of specialized work requiring a high level of expertise, such as cataloging or processing of manuscript collections. Independent judgment and a comprehensive knowledge of tasks are used to accomplish the mission of the unit. Work is performed under general supervision within established policies with latitude for independent judgment. Evaluation is based upon a review of completed work and overall results obtained.

Major/Essential Functions:

• Process interlibrary loan and document delivery requests received through interlibrary loan software and its components efficiently and accurately.
• Search for information on requested items in the library catalog, library databases, available online resources, and interlibrary loan software and its components, including in-depth online searches for hard to find items.
• Prioritize and aid the processing of requests through automated systems.
• Communicate with patrons and other libraries via email, on the phone, and in person.
• Provide excellent customer service and assist student assistants with difficult patrons.
• Manage overdue notices and billing, both for Texas Tech patrons and other libraries.
• Coordinate searches for claimed returned, missing, and not on shelf items.
• Cover the Document Delivery office until 7 pm one night a week or as needed.
• Process and prepare physical items for delivery to their intended patrons, including updating, marking, shelving and shipment as applicable.
• Prepare and assist with deliveries to departmental offices, branch libraries, and off-site locations.
• Manage shipment of items to other libraries and distance patrons through a variety of couriers.
• Retrieve and process items from Remote Storage as needed.
• Account for remaining active transactions at the end of each day and provide accurate end of day reports detailing such.
• Participate in cross-training and assist with other units' workflow as requested.
• Help train, oversee, evaluate, and serve as an example for the unit's student assistants, including assisting with the student workflow as needed.

Required Qualifications:

Bachelor's degree in related field and one-year related experience; knowledge and competencies of Microsoft Office. Relevant specialized work experience may substitute for education on a year for year basis. Additional job related education may substitute for required experience on a year for year basis. Ability to learn and work with computer applications unique to libraries or archives.

Preferred Qualifications:

• Effective interpersonal and problem-solving skills.
• Excellent written and verbal communication skills.
• Demonstrates flexibility in work assignments.
• Works with a high level of attention to detail and accuracy.
• Keyboarding skills, which result in a high level of accuracy.
• Excellent customer service skills and supervisory skills.

Application Procedures:

1. Apply online at; enter via STAFF portal and search for req#ID 18017.
2. Shortcut URL:
3. Required Attachments: Cover Letter and Professional/Personal References
4 If you should need assistance with the application process, please contact Texas Tech University, Human Resources, Talent Acquisition office at or 806.742.3851.

As an EEO/AA employer, the Texas Tech University System and its components will not discriminate in our employment practices based on an applicant’s race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information or status as a protected veteran.

Texas Tech University offers a great benefits/retirement package!

Additional Information
Position Type: Employee
Ref Code: 18017

Contact Information
Gale Soto
Texas Tech University
Human Resources, Box 41093
Lubbock, 79409