Senior Library Assistant - Circulation
Position Description

Performs specialized, complex work to assist in the organization and implementation of various projects and programs. Work is performed under supervision within established guidelines with performance based on overall results obtained.

Major/Essential Functions

- Works at service desk; answers incoming phone calls to main library number and triages where appropriate.
- Assists patrons with reservation of Group Study Rooms; issues TexShare cards, community eRaider, borrower’s cards and guest WiFi to patrons.
- Serves as escalation point to Non-Primary Desk staff for customer service questions; refers patrons to relevant subject librarians.
- Completes incident reports as needed.
- Provides supplemental training for Student Assistants after initial training by SA supervisor; Monitors student assistants’ day to day activities including monitoring student assistant schedule and notifies SA supervisor of deviations.
- Maintains inventory of reserve items at service desk.
- Perform point of sale transactions using credit card machine while following PCI DSS.
- Gathers and enters statistical information of transactions outside of ALMA.
- Processes intake of Lost & Found items and monitor accompanying logbook.
- Submits tickets through Fusion (LTMS) and Building Maintenance Services.
- Performs frequent security rounds to ensure safety of patrons and building staff.
- Completes all training and certifications relevant to position and as required by TTU and Library guidelines.
- May open and close building as needed.

Required Qualifications

High school diploma plus 4 yrs. of work experience. Additional education may substitute on a year for year basis. Microsoft Office experience; excellent customer service skills. Effective interpersonal and problem solving skills. Good written and verbal communication skills. Demonstrates flexibility in work assignments. Works with a high level of attention to detail and accuracy. Keyboarding skills which results in a high level of accuracy. Ability to learn and work with computer applications unique to libraries or archives.

Preferred Qualifications

Bachelor's degree; Microsoft Office; supervisory experience; customer service skills.

Application Procedures:

- Apply online at http://www.workattexastech.com; enter via STAFF portal and search for req#ID 18215.
- Shortcut URL: https://bit.ly/2JS9EBX
- Required Attachments: Cover Letter & Professional/Personal References
- If you should need assistance with the application process, please contact Texas Tech University, Human Resources, Talent Acquisition office at hrs.recruiting@ttu.edu or 806.742.3851.

As an EEO/AA employer, the Texas Tech University System and its components will not discriminate in our employment practices based on an applicant’s race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information or status as a protected veteran.

Texas Tech University offers a great benefits/retirement package!

Additional Information
Position Type: Employee
Ref Code: 18215

Contact Information
Gale Soto
hrs.recruiting@ttu.edu
Texas Tech University
Human Resources, Box 41093
Lubbock, 79409
806-742-3851