Director of Institutional Effectiveness
Director of Institutional Effectiveness and Assessment

Summary: The Director of Institutional Effectiveness and Assessment is responsible for the coordination and oversight of key evaluation processes that support mission fulfillment and spur quality assurance in academic programs, administrative units, and student support services. This position is responsible for overseeing student learning outcomes assessment for the University, coordinating the process by which program/office level assessment is conducted, and shaping how assessment results are reviewed and used for continuous quality improvement. This position reports to the Assistant Provost for University Programs.

This is a full-time, 12-month administrative position and is exempt from provisions of the Fair Labor Standards Act (FLSA) and is not eligible to earn overtime pay for hours worked above 40 in a single work week.

Essential Duties and Responsibilities:
• Coordinate and facilitate academic program assessment and review for all University programs by working in partnership with department/program chairs, academic deans, and the Provost’s Office
• Facilitate assessment of administrative units and student support services
• Collaborate with department/program chairs, faculty leaders, academic deans, and the Provost’s Office to nurture a culture that supports good assessment practices in academic and co-curricular areas
• Work with faculty and administrative leadership to monitor the University’s assessment processes and make recommendations for improvement as needed
• Work in partnership with the Director of Institutional Research and the Vice President of Strategy towards institutional improvements
• Prepare high-quality reports of assessment results to be shared with administrators, faculty, staff, and external accreditation agencies
• Work closely with the University’s Southern Association of Colleges and Schools Commission on Colleges (SACSCOC) liaison to ensure on-going institutional accreditation compliance and continued good standing
• Provide thoughtful analysis to support decision-making, assessment, planning, and support for strategic campus initiatives
• Participate in regional and national institutional effectiveness and assessment groups and organizations to better understand and study critical issues in higher education
Non-Essential Duties:
• Other duties and special projects may be assigned to meet department and university needs.

Experience, Knowledge, and Skills Required:
• Master’s degree required in higher education, public administration, social science, educational psychology, applied statistics or related field of study required; doctoral degree preferred
• Prior experience with practices to assess student learning in academic programs in higher education
• Demonstrated quantitative and qualitative data analysis skills
• Demonstrated ability to work collaboratively across a broad range of constituents to accomplish organizational level initiatives
• Detail-oriented, able to follow-up and follow-through to meet deadlines and manage multiple projects simultaneously
• Demonstrated passion for supporting an organization’s inclusive mission
• Ability to work independently and as a member of team
• Demonstrated ability to maintain strict confidentiality of privileged information and perform duties that require independent judgement and discretion
• Excellent interpersonal and written communication skills
• Proficiency with standard office software packages, e.g. MS Word, Excel, PowerPoint; proficiency with Tableau or other data visualization tools a plus


Physical Requirements (with or without reasonable accommodation)
• Visual Abilities: Read reports, create presentations and use a computer system – 75‐100% of the time
• Hearing: Hear well enough to communicate with co‐workers, vendors and students – 75‐100% of the time.
• Dexterity, Grasping, Feeling: Write, type and use the telephone, copier, and computer systems – 75‐100% of the time.
• Mobility: Kneel for physical inspection of storage areas; Open files and operate office machines; move between departments and attend meetings across campus – 75‐100% of the time.
• Talking: Frequently convey detailed or important instructions and ideas accurately, loudly, or quickly – 75‐100% of the time.
• Lifting, Pulling, Pushing: Exert up to 30 pounds for force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects – 50‐75% of the time.
• Cognitive/Emotional: Ability to critically think and concentrate. Must be able to respond quickly to changes in conditions – 75‐100% of the time.

Work Conditions
• Work in office environment, involving contact with faculty, staff, students, service providers and vendors.
• Work has deadlines, multiple interruptions, high volume and may be stressful at times.

The above description is not intended to be an all-inclusive list of the duties and responsibilities of this positions, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended to describe the general nature of this position.

Additional Information
Position Type: Employee
Ref Code:

Contact Information
Teri Orsini
Queens University of Charlotte
1900 Selwyn Avenue
Charlotte, 28274