Student Support Manager
Clark University
Student Support Manager
Dean of Students Office
Job code 190308
Full-time/ 40 hours/ 12-months

Reporting to the Associate Dean of Students in the Division of Student Affairs, the Student Support Manager oversees the coordination of services for students referred to the Dean of Students office. Working closely with staff in the Division of Student Affairs, the Dean of the College, and the Student Care Team, the Student Support Manager serves as the primary point of contact for supporting students whose experiences and academics may be impacted by various social and emotional issues. Referrals may be generated by faculty, staff, other students, parents, or other concerned parties. In developing individualized student success plans for students of concern, the Student Support Manager also partners with the Senior Associate Dean of Students in optimizing institutional enrollment strategies, including summer anti-melt and on-boarding initiatives for new students, as well as a wide range of retention and persistence efforts.

Duties and Responsibilities include:
• Respond to and make appropriate referrals that connect students with support resources on and off-campus.
• Meet regularly with students to monitor their engagement with various resources.
• Communicate effectively with stakeholders as appropriate, including members of the campus community, parents/family/emergency contacts, and other external partners.
• Ensure accuracy and privacy of student records.
• Identify and respond to trends and institutional initiatives to promote student well-being.
• Create, present, and participate in trainings and presentations to the campus community.
• Establish comprehensive plans of support for students and stakeholders as appropriate.
• Evaluate and assess the success of support efforts.
• Serve in on-call rotation as an emergency responder, e.g. represent the University in responding to student and/or University community emergencies; response may involve working with off-campus agencies, university police and university departments. Manage and triage projects and communications for the Dean of Students Office, and follow-up appropriately as well as serve as liaison to parents/guardians, families and/or designated contact of Clark students as appropriate, on behalf of the Division.
• Serve on various committees that address student issues and concerns.
• Serve as a hearing officer and/or facilitator as needed, including University Conduct Board and/or the Title IX Hearing Board.
• Review highly confidential requests for student medical and voluntary withdrawals as well as manage processing and policy enhancement for withdrawals or leaves of absence in conjunction with the Associate Dean of Students and the Senior Associate Dean of Students.

• The successful candidate will possess a Master’s degree in counseling, social work, higher education administration, student development, student personnel or related field from an accredited institution, in addition to 3-5 years relevant working experience in student affairs and higher education administration (or combination of education and relevant experience).
• Demonstrated experience working with young adults in crisis, individually or in groups, regarding mental health concerns.
• Possess knowledge of appropriate responses and resources to students reporting suicidal ideation, chronic health issues, substance abuse, or other issues affecting their educational success.
• Possess general knowledge of legal issues, current trends, and best practices that inform student case management in higher education.
• Proven excellent written and verbal communication skills; excellent organizational, presentation and time-management skills; strong human relations skills
• Ability to work independently and collaboratively as a member of a small, dynamic student affairs team.
• Demonstrated experience in program development; ability to respond to crisis and emergency situations; ability to handle and protect sensitive and confidential information and records; understanding of and appreciation for college student development, student success constructs, and the student affairs field in general.
• Must possess a high level of intercultural competence, including experience working with diverse communities, such as students of color, first-generation college students, and other under-represented student populations.
• Ability to work effectively in a dynamic and diverse environment, with a committed and engaged faculty, and with a highly creative student population.
• The ideal candidate will have a collaborative disposition; possess the ability to think both critically and strategically; demonstrate strong communication, analytical, and problem-solving skills to review and analyze complex information; the ability to manage multiple priorities efficiently and effectively; and work well under pressure.
• Extended hours will be required on an as needed basis, including evening, early morning and weekend assignments.
• Other requirements include knowledge of Microsoft Office Suite and familiarity with Banner will be helpful.
• Other duties as assigned.

This is a full-time, 40 hours per week, 12 month position with excellent benefits, which include employee and family tuition benefits, 4 weeks’ vacation, generous retirement plan, free use of campus fitness center and many more. Review of applications will begin immediately and will continue until the position is filled.
Salary will be commensurate with skills and experience. Please email résumé and cover letter to Applicants must reference Job code 190308 in the subject line to be considered for this position.

Clark University embraces equal opportunity and affirmative action as core values: we believe that cultivating an environment that embraces and promotes diversity is fundamental to the success of our students, our employees and our community. This commitment applies to every aspect of education, services, and employment policies and practices at Clark. Our commitment to diversity informs our efforts in recruitment, hiring and retention. All positions at Clark share in the responsibility for building a community that values diversity and the uniqueness of others by exhibiting integrity and respect in interacting with all members of the Clark community to create an atmosphere of fairness and belonging. We strongly encourage members from historically underrepresented communities, inclusive of all women, to apply

Additional Information
Position Type: Employee
Ref Code: 190308

Contact Information
Jennifer Hunt
Clark University
950 Main Street
Worcester, 01610