Enrollment Counselor - (MCCC Grade 3)

GENERAL STATEMENT OF RESPONSIBILITIES:
Under general supervision, the purpose of the classification is to provide information, assistance, and guidance to prospective students regarding college programs, career exploration, and admissions. Employees in this classification perform administrative work. Classification is responsible for providing enrollment information/assistance, and guiding through the enrollment process. Performs related work as directed.

SUPERVISON RECEIVED:
Director of Admissions

SUPERVISION EXERCISED:
May supervise clerical support staff, part-time and student employees if assigned.

DUTIES AND RESPONSIBILITIES:

1. Provide information, assistance, and guidance to prospective students regarding college programs, career exploration, and articulation agreements with four-year institutions. Offers guidance to assist students in planning to meet their educational objectives; assists students in completing required forms for Admissions.
2. Interact/ communicate with students about the Admissions process and their status there within. Communicate with students via phone, email, walk-ins and appointments. Outreach to students to assist them to complete the Admissions and Enrollment process.
3. Provide assistance to international students concerning international student requirements; assist foreign students with completion of admission applications/documentation.
4. Provide assistance to students pursuing the Dual Enrollment- ACE Program. Meet with prospective students and families about the qualifications and requirements, and enroll them into classes.
5. Provide guidance to all High Demand programs about qualifications and status updates. Facilitate Health Information Sessions on a monthly basis.
6. Promote the college to high schools, community agencies and companies. Promote the college, its programs, and enrollment services by attending college recruitment activities, visiting high schools, conducting college tours and Information Sessions for individuals or groups. Promote student awareness outreach of next steps in the enrollment process.
7. Perform administrative tasks associated with department activities (i.e.-scheduled Admission events). Be able to utilize reference materials, operate a computer and utilize, desktop software, calendar, proprietary student information system, or other software programs such as Microsoft Excel, Outlook, Word, PowerPoint, TEAMS.
8. Coordinate work of assigned work-study students or other part-time staff. Instruct assigned staff in performance of duties according to established standards; prioritizes, assign, review, and coordinates work; assist with problem situations and provide direction.
9. Interact with various agencies/individuals, (i.e.- attends meetings, communicate with supervisor, colleagues, employees, other departments, students, faculty members, other educational facilities, the public, outside agencies, companies, and other individuals to coordinate activities, activities, review status of work, exchange information, or resolve problems).
10. Maintain professional knowledge in applicable areas. Research new trends and advances in the profession; read professional literature, attend conferences, workshops and training sessions when possible.
11. Must be able to work a schedule of 11:00 am – 7:00 pm; with flexibility of occasional office coverage in the morning shift and occasional weekends.
12. Perform other duties as assigned.

MINIMUM QUALIFICATIONS:
1. Bachelor’s degree in Education, Business Administration, or closely related field; with two (2) years’ experience and/or training involving college enrollment, customer relations, or office administration; or an equivalent combination of education, training, and experience.
2. Direct experience in servicing high school and college students with a diverse population.
3. Experience with student record and information systems and/or complex record management systems.
4. Experience in providing quality customer services.

PREFERRED QUALIFICATIONS:
1. Bilingual is a plus.
2. Master’s degree in closely related Higher Education field.
3. Experience in Higher Education at a professional level in the student services or student affairs.
4. Have experience in recruitment, advising, transfer, job development, and/or career placement in a college setting.
5. Demonstrated knowledge of workforce trends.
6. Experience in a community college setting and/or high school setting.
7. Successful experience in a position that required strong written and verbal communication skills, attention to detail, and independent work.




HOURS/SALARY;
Salary is competitive and commensurate with MCCC salary schedule. Minimum starting salary for a Grade 3 position is $47,597-53,000. Actual starting salary will be based upon such factors as education and experience per the MCCC rating structure. Full benefits package. Will include evenings and some Saturdays.

START DATE:
March/April 2021


TO APPLY:
Visit our Web Site at www.QCC.edu/human-resources for additional information about our college. All applicants MUST APPLY ONLINE by February 21, 2021. All internal applicants should be aware that their application for this vacancy constitutes permission for review of their personnel file. Please note: if you are selected as a finalist, you will be required to provide three (3) reference. Successful applicants will be required to complete a Criminal Offender Record Information (CORI/SORI) request. Bilingual persons are encouraged to apply. Quinsigamond Community College is an equal opportunity affirmative action college supporting diversity.


Quinsigamond Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, national origin, sex, disability, religion, age, veteran status, genetic information, gender identity and expression, or sexual orientation in its programs and activities as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and college policies. The College prohibits sexual harassment, including sexual violence. Inquiries or complaints concerning discrimination, harassment, retaliation or sexual violence shall be referred to the College’s Affirmative Action and/or Title IX Coordinator, the Massachusetts Commission Against Discrimination, the Equal Employment Opportunities Commission or the United States Department of Education’s Office for Civil Rights.

Additional Information
Position Type: Employee
Ref Code:

Contact Information
Jenilee Simmons
[email protected]
Quinsigamond Community College
670 West Boylston Street
Worcester, 01606
508-853-2300