Academic & Research IT Support Engineer

Department Information
The Institute for Electronics and Nanotechnology (IEN) is an Interdisciplinary Research Institute at Georgia Tech. IEN enables the research, development, and deployment of electronics, nanotechnology, and nanoscience solutions to challenges of global significance. IEN supports and connects those doing basic and applied research in the areas of electronics and nanotechnology, enables collaboration and interdisciplinary teaming across academic disciplines, and assists in moving research results to real-world use.

Job Summary

Provide unit level research IT design, integration, implementation, modification, and support, typically in an academic or research unit as an entry-level subject matter expert regarding delivery of IT services in support of research and instruction. This individual will focus on maximizing the delivery of high-value consultative services to faculty and their research groups. This position will interact on a consistent basis with: Faculty, staff, students, and postdocs. This position typically will advise and counsel: Faculty, staff, students, postdocs, and unit management. This position will supervise: Students and staff


Job Duty 1
Consult with end-users primarily from research groups or instructional labs and analyze needs and requirements.

Job Duty 2
Design, develop, test and implement technical solutions and IT system specifications for end-users.

Job Duty 3
Perform routine system administration tasks for multiple endpoints and servers, including operating system installation and upgrade, patching and deployment of complex engineering or scientific based applications.

Job Duty 4
Implement recommended security policies and controls, and provide assistance with backup operations for end-users.

Job Duty 5
Diagnose and resolve complex technical problems involving both hardware (endpoints, servers or other cyber-physical based systems), software and other computational and data resources.

Job Duty 6
Perform maintenance on desktop hardware and software and maintain documentation and inventory.

Job Duty 7
Develop moderately complex scripts or programs to automate monitoring and deployment activities.

Job Duty 8
Provide assistance with acquisition process of hardware and software.

Job Duty 9
Provide general end-user assistance and participate in development of standard operating procedures.

Job Duty 10
Perform other duties as assigned

Required Qualifications

Educational Requirements
Bachelor's Degree or an equivalent combination of education and experience
Required Experience
Two to four years of job related experience

Knowledge, Skills, & Abilities
This job requires a working knowledge and skill in the installation and maintenance of information technology hardware and software at all layers; requires a solid understanding of industry practices and campus policies and procedures; excellent skills in problem solving, decision making, customer service, system documentation and communications; good understanding of how to properly secure research workload along with NIST 800-171 I DFARS 7012 compliance issues.

Equal Employment Opportunity
Georgia Tech provides equal opportunity to all faculty, staff, students, and all other members of the Georgia Tech community, including applicants for admission and/or employment, contractors, volunteers, and participants in institutional programs, activities, or services. Georgia Tech complies with all applicable laws and regulations governing equal opportunity in the workplace and in educational activities. Georgia Tech prohibits discrimination, including discriminatory harassment, on the basis of race, ethnicity, ancestry, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, genetics, or veteran status in its programs, activities, employment, and admissions. This prohibition applies to faculty, staff, students, and all other members of the Georgia Tech community, including affiliates, invitees, and guests.

Other Information
Starting salary will pay around $57,000 plus full benefits. Internal employees are bound to the GT/USG compensation policy.

To apply:

Additional Information
Position Type: Employee
Ref Code:

Contact Information
Keisha Williams
[email protected]
Georgia Institute of Technology
500 Tech Parkway NW
Atlanta, 30332