Receiving Teller I

GENERAL STATEMENT OF RESPONSIBILITIES:
Provide excellent customer service in the area of student receivables in a fast paced environment. Assist the Student Accounts Supervisor in monitoring and maintaining student accounts. Other duties as assigned.

SUPERVISION RECEIVED:
Report to Student Accounts Supervisor

SUPERVISION EXERCISED:
Supervise part time staff as assigned

DUTIES AND RESPONSIBILITIES:
1. Provide excellent phone and in-person customer service to students. Have extreme attention to detail. Research student accounts in the Student Billing, Registrar, and Financial Aid modules to resolve discrepancies to student’s accounts. Process student payments (cash, checks & credit card transactions) and various other college deposits daily. Responsible for reconciliation of daily activity and bank deposit.
2. Prepare and enter general student adjusting and correcting account entries to Jenzabar/CX system.
3. Assist Student Accounts Supervisor and Staff Accountants with clerical aspects of third party billing.
4. Responsible for parking ticket payments and monthly reconciliation.
5. Responsible for dental clinic deposits.
6. Responsible for scanning all documents related to specific student accounts. Work with those files in ImageNow to link to student accounts.
7. Responsible for the accurate filing of Business Office journals.
8. Monitor Business Office email and voicemail daily.
9. Open and process Business Office mail each day.
10. Monitor returned mail and resolve discrepancies.
11. Exercises judgment in a multi-tasking environment adjusting priorities as required. Ability to work independently.
12. Perform other duties as assigned.

MINIMUM QUALIFICATIONS:
1. Applicants must have at least (A) two years of full-time, or equivalent part-time, bank teller or clerical experience, the major duties of which involved customer service, cashiering, bookkeeping, account recording or the direct handling of funds received or paid out, or (B) any equivalent combination of the required experience and the substitutions below.

Substitutions:
A. A diploma as evidence of graduation from a business or commercial course of a recognized high school or vocational/technical high school may be substituted for a maximum of one year of the required experience.*
B. A diploma for completion of a one-year, full-time, or equivalent part-time, program in a recognized non-degree granting business school above the high school level with a major in bookkeeping, accounting or business administration may be substituted for a maximum of one year of the required experience. *
C. A diploma for completion of a two-year, full-time, or equivalent part-time, program in a recognized, non-degree granting business school level with a major in bookkeeping, accounting or business administration may be substituted for the required experience.*
D. An Associate's or higher degree with a major in accounting, business administration or business management may be substituted for the required experience. *

*Education toward such a degree or diploma will be prorated on the basis of the proportion of the requirements actually completed.

2. Proficient in MS Office (Word, Excel, Outlook, Teams).

PREFERRED QUALIFICATIONS:
1. Experience with automated student billing system.
2. Minimum of 2 years’ experience in fast paced customer service environment.
3. Excellent oral and written communication skills
4. Ability to communicate with and assist individuals for whom English is a second language.
5. Bilingual.

SALARY/HOURS: $781.74 per week with full benefits. Full time position (37.5 hours per week). Hours are Monday through Friday 9am – 5pm. Some evening availability will be required during peak times.

TO APPLY: Visit our website at www.QCC.edu for information about our college. All applicants MUST APPLY ON-LINE by May 2, 2021. Please note, if you are selected as a finalist, you will be required to provide three (3) references. Successful applicants will be required to complete a Criminal Offender Record Information (CORI/SORI) request. Bilingual persons are encouraged to apply. Quinsigamond Community College is an equal opportunity affirmative action college supporting diversity.

Diversity, inclusion and equity are core values at Quinsigamond Community College. We are passionate about building and sustaining an inclusive, respectful and equitable environment for all students, staff, and faculty. Every member on our college campus enriches our diversity. We support inclusion and are dedicated to ensuring equity in access to opportunities.

Quinsigamond Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, religion, creed, national origin, age, sex, sexual preference, genetic information, or disability status in its education programs or in admission to, access to, treatment in or employment in its programs or activities as required by Title VII, Civil Rights Act of 1964; Title IX, Education Amendments of 1972; Section 504, Rehabilitation Act of 1973; Americans with Disabilities Act, and regulations promulgated there under, 34 C.F.R. Part 100 (Title VII), Part 106 (Title IX) and Part 104 (Section 504). All inquiries concerning application of the above should be directed to the College's

Additional Information
Position Type: Employee
Ref Code:

Contact Information
Jenilee Simmons
[email protected]
Quinsigamond Community College
670 West Boylston Street
Worcester, 01606
508-853-2300