Director of Academic Success Center
Director of Academic Success Center, R21027

Salary: Depends on Qualifications

Location: Bellevue WA, WA

Job Type: Full Time

Division: Connected Learning

Job Number: R21027

Job Status: Full-Time Not Eligible for Overtime Non-Represented

Bellevue College is focused on centering racial equity, social justice, and intercurricular engagement to eliminate equity gaps and advance student success. Are you a committed educator interested in serving alongside others in these efforts?

Under general supervision of the Dean of Connected Learning, the Academic Success Center (ASC) Director is responsible for tutor training and overall administrative operations of ASC services, creating an inclusive, safe, and supportive environment for students of all abilities, races, ethnicities and gender identities in an open and transparent manner to ensure a high standard of tutoring and support for student academic success and retention.

The Director provides strategic leadership, establishes, and maintains relationships with faculty and staff across campus, promotes and coordinates ASC activities and events, balancing administrative, personnel, instructional, and resource management. The position also collects data and distributes reports to inform program improvements and budget requests, researching best practices that compliment and support Bellevue College student success initiatives.

Working in collaboration with the ASC Program Coordinators, duties of the Director include marketing and advertising; recruiting, training, evaluating and coaching tutors; supervising and mentoring ASC staff; and, managing ASC budgets and payroll. The Director works closely with ASC staff and faculty Lab Chairs to continually improve ASC services, while understanding, respecting, and navigating the intersection of ASC administrative support and autonomy of the Reading, Writing and Math Labs and their discipline-specific pedagogy and andragogy.

Annual salary range begins at $75,000 and will be commensurate with candidate's qualifications and related experience.

We offer comprehensive compensation package with salary and benefits as the main components. Generous benefits package is offered through Washington State plans that includes multiple medical, dental, life and disability coverage choices for employees and dependents; choices of retirement and deferred compensation plans; paid holidays, sick, and vacation plans; transit program, reduced tuition, employee discounts and memberships, etc.

For more details about Bellevue College's excellent employee benefits, please visit Benefits section, next to Description section.

Bellevue College is a diverse student-centered, comprehensive and innovative college, committed to teaching excellence that advances the life-long educational development of its students while strengthening the economic, social and cultural life of its diverse community. Bellevue College is located just 10 miles east of Seattle where we serve a student population of over 44% students of color and over 1,100 international students. The college promotes student success by providing high-quality, flexible, accessible educational programs and services; advancing pluralism, inclusion and global awareness; and acting as a catalyst and collaborator for a vibrant region.

We strive to create a vibrant and inclusive campus community that supports a diverse student body, faculty and staff. As an essential part of our, diversity, equity and pluralism are promoted and fostered in all aspects of college life. By enriching student life through leadership opportunities, personal learning and cultural experiences, we are committed to building an inclusive and diverse campus community that fosters creativity, innovation and student success.

The Academic Success Center (ASC) provides quality tutoring and learning support for all students enrolled at Bellevue College, with specialized Labs for reading, writing and math tutoring. The Center employs between 150 and 200 tutors per quarter with evening and weekend hours, offering drop-in tutoring for most subjects, one-on-one tutoring appointments, workshops, and resources such as textbooks and calculators. Mission of the ASC is to support students' academic success and to empower students to become independent, life-long learners. All tutoring services are provided virtually at this time.


• Administer daily, weekly, quarterly, and annual operations of ASC, manage and coordinate goals and objectives, budgets, schedules, meetings, trainings, events, initiatives, and strategic planning processes together with ASC staff and Lab faculty, in transparent collaboration with Lab Chairs and college administration.
• Create and manage outreach, promotional and marketing campaigns and materials, initiate and coordinate internal and external events, to effectively promote ASC services, and recruit tutors and community volunteers.
• Network and develop relationships with key college personnel to ascertain student needs and develop targeted programs to meet those needs.
• Lead assessment and evaluation activities, including student satisfaction surveys, exit survey processes, and program evaluation and improvement.
• Collect and compile qualitative and quantitative data, review, analyze and report on results in order to inform continuous improvement efforts and support college accreditation requirements.
• Maintain emergency preparedness for the ASC, participate in drills and disseminate information.
• Maintain Outlook distribution lists, administer SharePoint and manage website and Canvas for the ASC.
• College's primary point of contact for the state Western e-Tutoring Consortium. Engage with e-Tutoring Consortium and maintain college contract.
• Represent the ASC and the college at the state and national level in meetings, presentations and conferences.

Personnel Management

• Oversee recruiting, hiring, on-boarding, scheduling, supervising, mentoring, retaining, and evaluating ASC staff including tutors.
• Facilitate and track completion of hiring documents, onboarding procedures, college mandated training for all tutors, semi-monthly tutor payroll approval, and provide administrative support to Labs.
• Conduct and prepare annual ASC staff performance reviews; assess training needs of staff, arrange for or provide instruction and counsel employees in work-related activities and career development.
• Evaluate ASC tutors, provide feedback and coaching; address and resolve complaints, grievances and personnel or behavioral issues in consultation with Lab Chairs, as appropriate.
• Maintain currency and ensure compliance with state and college policies for a variety of college employee groups.


• Develop, organize, and maintain currency of tutor training materials - with a special focus on cultural diversity and educational equity - and conduct regular training for tutors.
• Actively engage with professional organizations and other professional development opportunities related to tutoring services and research based best practices for tutoring.
• Serve as college's primary point of contact for the national College Reading & Learning Association (CRLA); engage with the organization, manage training and certification program for tutors and maintain CRLA certification for the college.
• Conduct new tutor trainings, observations and evaluations.
• Develop and organize presentations and seminars that promote the ASC, student learning and educational success.
• Serve as mentor and resource for tutors to help cultivate a professional ethos and promote the use of engaging, inclusive, research-based tutoring strategies.
• Facilitate an inclusive and supportive learning community within the ASC and satellite operations that is responsive to the needs of students and the institution.


• Strategically manage ASC budgets and resources.
• Maintain and reconcile multiple budgets (state funded, revenue, grant, S&A, etc.).
• Establish and monitor ASC resource priorities, allocations and protocols, and make purchasing decisions.
• Advocate for additional ASC resources and pursue development of additional funding streams.
• Interface with suppliers, software vendors and internal stakeholders to determine current/future ASC needs and identify cost efficiencies.
• Work with faculty Lab Chairs, Division Deans, Human Resources, Finance, and others to ensure efficient, timely scheduling, payroll processing, and budget transparency.
• Manage Procurement card for ASC and reconcile expenditures.
• Perform other duties as assigned.


• Bachelor's degree in Education, Counseling, or related field. Any combination of relevant education and experience may be substituted for the educational requirement for a year-to-year basis.
• At least one year of supervisory and/or program management experience.
• At least one year of experience developing, deploying and evaluating training and/or instructional experience.
• At least one year of budget management experience.
• Demonstrated experience in supporting student success and retention at developmental and college levels, including work with vulnerable student populations.
• Effective written and oral communication skills.
• Experience with Microsoft Suite (Word, Excel, PowerPoint, ect.), Customer Relationship Management (CRM) software, and other technologies, especially in an online environment.
• Demonstrated ability to relate to students and staff of diverse backgrounds (ethnicity, age, ability, etc.), and commitment to a culturally diverse environment.


• Master's degree in Education, Counseling, or related field. Any combination of relevant education and experience may be substituted for the educational requirement for a year-to-year basis.
• Experience working with databases, WordPress, Zoom, CRM systems and other technologies.
• Tutoring, counseling, teaching or related experience.
• Change management experience.
• Demonstrated ability to build partnerships and collaborations across campus communities.

Applications received by 05/10/2021 will be given full consideration. Applications received after that date may be considered until the position is filled. This position is not eligible for relocation allowance. Background Check: Prior to start an employment, a background check will be conducted. Information from the background check will not necessarily preclude employment, but will be considered in determining the applicant's suitability and competence to perform in the position .How To Apply: Click on the word Apply at the top right corner of the job announcement. Individuals interested in this position are encouraged to apply. Your application must include a complete online application and all of the required documents below to be considered complete. Any application that does not provide all requested information will be considered incomplete and will not be screened for the position.

• Complete an online Application
• Attach a Cover Letter
• Attach a Curriculum Vitae/Resume
• Attach a Diversity Statement (min 1 page, max 2 pages) that addresses the following: Please provide specific examples of how your educational and/or professional experiences, background or philosophy demonstrate your commitment to diversity and equity, and how these prepare you to contribute to Bellevue College

To apply, visit

Bellevue College is an equal opportunity employer committed to providing equal opportunity and nondiscrimination to applicants and employees without regard to race or ethnicity; creed; color; national origin; sex; marital status; sexual orientation; age; religion; genetic information; the presence of any sensory, mental, or physical disability; or whether a disabled or Vietnam-era veteran. Please see policy 4100 at Applicants with disabilities who require assistance with the recruitment process may contact [email protected] or 425-564-2271. The following people have been designated to handle inquiries regarding non-discrimination policies: Title IX Coordinator, 425-564- 2641, Office C227, and EEOC/504 Compliance Officer, 425-564- 2178, Office R130.

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Additional Information
Position Type: Employee
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Contact Information
Human Resources
[email protected]
Bellevue College
3000 Landerholm Cir., SE
Bellevue, 98007