Case Manager

The University of Akron, Office of Student Affairs Dean of Students Office is seeking applicants for the position of Case Manager. The Case Manger will assist students and administer procedures to provide care and support to students referred to the Dean of Students Office, The University CARE team, or the Deputy Title IX Coordinator for Students; counsel students and liaise with departments on campus to provide support; and report to the Dean of Students. Within the Dean of Students Office, there are two Case Managers, each with a specific focus, either: (A) working to support students referred to the University CARE team or (B) working to support students referred through the Gender Based Misconduct Protocols. Both positions will assist the Dean of Students to comply with the Clery Act, Title IX, the Violence Against Women Act, and applicable legal precedence.
Essential functions of the position include: providing student centered, victim centered care and counsel to students in need of support following reports of personal crisis or traumatic experiences; coordinating initial outreach / response and continuing student support / engagement through the recovery process; meeting with students; coordinating referrals to UA departments; liaising with other departments in support of students; advising students on matters related to behavioral health, personal wellness, and personal crisis; exercising independent judgment in accordance with UA grievance procedures; and educating students, faculty and staff about UA grievance procedures including: Gender Based Misconduct Policy, Code of Student Conduct, and other University rules.
The Case Manager will also manage student records using online databases to track student behaviors, concerns, and institutional response; prepare various reports as requested by the administration for the purpose of tracking student success, evaluating program progress, analyzing departmental procedures and recommending changes; train students, develop educational programs and student engagement initiatives; and perform other duties as assigned by the Dean of Students.

Required Qualifications:

A relevant Bachelor's Degree; progressive experience working directly with students providing counsel and advice in an educational setting; ability to maintain compliance with University, federal and state rules and regulations; working knowledge of University student support and services including: administrative processes; academic advising and degree requirements; student financial aid; student conduct; ADA compliance; Help-A-Zip, CARE and related intervention initiatives; and demonstrated ability to develop and maintain trust of colleagues, build coalitions, mediate conflict and achieve common goals.

Preferred Qualifications:

A relevant Master's degree; experience completing administrative outcomes; attention to detail; and experience working with students experiencing personal crisis (thoughts of suicide, survivors of sexual assault, etc.).

About University of Akron:

As one of the largest employers in the region, The University of Akron is creating a community and workforce committed to making a difference in the lives of our students and in the region. We offer a competitive salary and benefits package to qualified candidates who are passionate about shaping and inspiring the next generation of thinkers, experts, artists, and leaders.


The salary range for this position starts at $35,568.00 annually, commensurate with experience and qualifications. We offer a competitive compensation and comprehensive benefits package.

Application Deadline:

Open until filled, however, review of applicants will begin June 10, 2021.

For complete position details, visit
Job ID # 12896

Equal Employment Opportunity:
The University of Akron, as an equal education and employment institution, is committed to achieving a diverse and inclusive workforce. All qualified individuals in its education programs or activities, including applicants for admissions or employment, will receive consideration without regard to race, color, religion, sex, age, national or ethnic origin, sexual orientation, gender identity, disability, genetic information, military status or status as a veteran. To further this commitment, the University complies with state and federal laws which prohibit discrimination. Questions or concerns about the administration of this commitment can be directed to the University’s Equal Employment Opportunity and Affirmative Action Office (

The University also strives to provide an environment free from the negative impacts of gender-based discrimination and harassment as prohibited by Title IX of the Education Amendments Act of 1972. Questions about Title IX can be referred to the University’s Title IX Coordinator, the Assistant Secretary for the U.S. Department of Education or both. For more information on Title IX at the University of Akron, including how to contact the Title IX Coordinator, how to file a complaint under Title IX with the University or the Title IX process at the University of Akron, please visit the University’s Title IX page at

Additional Information
Position Type: Employee
Ref Code: 12896

Contact Information
Holly Studebaker
[email protected]
The University of Akron
302 E Buchtel Ave
Akron, 45342