Manager, Instructional Technology
Manager, Instructional Technology

Position Title: Manager, Instructional Technology

Position Type: Regular

Salary Range:
$92,500 - $108,750 annual; commensurate with experience

Pay Frequency: Annual A. POSITION PURPOSE

The Manager of Instructional Technology provides leadership for the unit working collaboratively with faculty to produce effective technology-assisted teaching and learning experiences, focused on integrating technology to enhance and transform teaching and learning and increase student engagement in traditional, hybrid, and online courses. They define and deliver enterprise-class technology solutions in support of the University's academic needs. They provide leadership for the instructional technology infrastructure and, along with their team, provide a broad range of faculty services/resources - working with faculty to ensure the effective utilization of technology within the context of pedagogy, using instructional design principles, through consultation, workshops, application support (e.g., Canvas LMS), web resources, and the selection, design, production and implementation of instructional technology solutions to promote student learning and engagement. The Manager of Instructional Technology is responsible for assessing the instructional technology needs of the faculty, and current opportunities provided to faculty, to determine the appropriate allocation of resources.

They provide vision and leadership for the planning (strategic and tactical), technology evaluation and selection, and implementation and assessment of their units services and resources for faculty and students. They facilitate the creation and implementation of policies, procedures, processes, and strategies for the adoption and utilization of the University's instructional technologies.

The Manager of Instructional Technology provides leadership to and management of assigned staff, including recruiting, hiring, training, managing, and establishing projects and resource priorities to provide exceptional customer service and expertise to faculty. They manage direct reports to promote teamwork and to develop professional and technical qualities necessary in order to meet the goals and objectives of IS and the University. They function as a member of the leadership team of the Information Services Division and act as directed as a representative of the Division to University and external constituencies. They recommend, initiate, and implement improvements to infrastructure, and contribute constructive suggestions for change or improvement in other IS areas.

The Manager of Instructional Technology will build consensus and develop collegial, collaborative working relationships with a broad range of constituencies in support of the IS mission. They determine the most appropriate and effective means of successfully implementing infrastructure technology solutions for the user community. They coordinate their activities with the Deputy CIO for Academic Technology in support of University priorities and strategic plans.

The Manager of Instructional Technology will have a passion for providing excellent customer service, and a focus on continual improvement across all units; a passion for both traditional, hybrid, and online education, with a record of researching and selecting the best technologies and practices in teaching and learning in Higher Ed; a commitment to supporting innovative infrastructure technologies; a commitment to collaborative teamwork and creative problem solving; and a continued desire to identify and deliver the best possible technology resources and services to meet the needs of faculty and their students.

The Manager of Instructional Technology manages three full-time staff. Additionally, they regularly collaborate with staff from across Academic Technology, other Information Services units - Information Technology and the Library - and other campus groups (e.g., Faculty Collaborative for Teaching Innovation) to effectively support teaching and learning. They are a critical partner in the planning, development, and implementation for new campus instructional technology adoptions/rollouts.


Management and Strategy

Hire and manage performance and productivity of Instructional Technology personnel.

Conduct annual performance reviews of staff.

Plan for ongoing continuous improvement through review work of staff on an ongoing basis to ensure customers are getting excellent service

Promote a variety of professional development strategies, including online resources, networking with colleagues, and attending conferences

Delegate resources to provide essential customer services and resources, distributing responsibilities, and ensure major initiatives are completed on time

Cultivate organizational values and hold employees accountable for fostering these values for a healthy, professional, and productive work environment.

Provide individualized consultation, guidance, and development to team members.

Initiate and develop technologies and systems to support short-term and long-term strategic goals.

Create an environment of technology innovation.

2. Coordination and Collaboration

Work with the campus community, other campus instructional technology support personnel, strategic IT vendors, other IS Departments, and off-campus service providers to coordinate the design and delivery of instructional technologies to the campus community.

Be a dependable expert during the planning and implementation phases of new technologies, and participate in brainstorming and design discussions with technical team members.

Provide technical guidance on complex infrastructure architecture challenges to IS team members and other solution partners.

Participate in IS management team discussions to meet campus obligations.

Promote and ensure a customer-service focus among staff members.

Build consensus and enhance positive relationships based on trust, predictability, and communication.

Collaborate with the CIO and other IS Directors and staff on campus-wide technology initiatives.

3. Resource Planning

Determine Instructional Technology priorities and allocate resources accordingly.

Implement effective back-up plans to ensure faculty and student support.

Refine the organization and develop staff through job development and training, skills forecasting and development, direct report coaching and development, and staff engagement.

Collaborate with the CIO and other IS Directors and staff on campus-wide technology initiatives.

Participate in technology planning processes.

4. Service Delivery

Working closely with the Deputy CIO for Academic Technology, Instructional Technology unit, the Faculty Collaborative for Teaching Innovation, and faculty to ensure quality of services and resources through workshops, one-on-one consultations, and a variety of other resources to provide the best possible services to faculty to enhance teaching and learning, and student engagement.

Lead and supervise the creation, planning, implementation, maintenance, and expansion of SCU's instructional technology infrastructure.

Create and document standards and practices regarding delivery of services and resources.

Oversee the creation and performance of enterprise applications (e.g., Canvas LMS) production and test environments.

Create scalable, interoperable, and flexible solutions.

Support assigned systems with on-call availability and respond within agreed upon timeframes.

Ensure optimal service delivery, availability, and capacity.

Serve as the liaison with hosted platform and third party providers to monitor service level agreements and ensure that performance expectations and requirements are met.

5. Service Optimization

Enhance existing services and resources in order to define, design, and implement simplified, standards based solutions.

Explore potential opportunities for an infrastructure landscape from a “solution at a time” model to a streamlined and consolidated environment with high-availability.

Assist in the design, planning, and implementation of systems optimization and process improvement projects.

Assess existing systems, services, and resources against higher ed benchmarks to insure optimal service delivery.

Participate in IT and information security audits and prioritize corrective actions and successful remediation of areas supervised to ensure that continuous improvements are made on an on-going basis.

Lead and participate in the change management processes to ensure all changes to relevant services are documented, tested, deployed, and prepped for back-out strategies if necessary.

Evaluate supported applications and services for containment and reduction strategies.

6. Communication

Add technical and strategic input and recommendations during the planning phase of potential projects.

Regularly communicate with Instructional Technology staff regarding IS and University issues, initiatives, and activities.

Update the campus community as needed regarding Instructional Technology activities.

Keep the Deputy CIO for Academic Technology informed of current and potential issues, activities, operational outages, and any other risks that might jeopardize or degrade service delivery to the University community.

7. Leadership

Champion use of instructional technology to enhance teaching and learning.

Consult and advise the Deputy CIO for Academic Technology on information technology trends, opportunities, strategy, solutions, resources, and compliance.

Establish and foster partnerships with key stakeholders across the University to promote operational excellence.

Build a committed network of peers at comparable institutions.

Actively participate in University activities and initiatives.

8. Unit Administration

a. Manage faculty support to integrate technology through blending technology resources with effective pedagogical strategies for traditional, hybrid, and online courses.

Manage Instructional Technology support for the design, development, and delivery of digital learning activities.

Identify instructional development needs.

Identify appropriate existing resources.

Recommend technology solutions to meet instructional goals and objectives.

Assist in development and implementation of online course materials and student technology assignments.

Share best practices on assessing technology efforts.

Provide classroom and lab support to faculty and students.

Keep abreast of emerging multimedia technologies and pass new information and materials on to ensure all team members are well informed.

Develop new ways to incorporate instructional technology and leverage new technologies to provide more resources for our users through collaboration with faculty, and colleagues in Academic Technology, Information Services, and the Faculty Collaborative for Teaching Innovation.

Promote excellent customer service, effective response times and provide insights into general support issues.

b. Manage customized instructional technology services

Work with Instructional Technology, faculty, other IS staff, and off-campus service providers to coordinate the design and delivery of customized instructional technology services to best meet faculty and student needs.

Collaborate with faculty and to design and deliver customized training that best meets the needs of their students.

Create, maintain, and assist with digital media.

Support faculty transitioning to hybrid/blended/flipped and fully online courses.

Advise on innovation opportunities using mobile learning technologies.

Promote instructional technology to faculty through a variety of activities, including faculty forums, brown bags, and vendor demos.

Develop long-term collaborative partnerships with faculty.

Manage, test, and coordinate implementation of workshop changes for new tools and initiatives.

Manage and coordinate the participation of the Instructional Technology team's participation in Faculty Development and Faculty Collaborative initiatives, e.g., New Faculty Orientation, Cafes, FLCs, etc.

c. Manage operational activities to provide excellent customer service.

Model and manage the delivery of excellent customer service to both internal and external customers.

Establish policies and procedures for the handling of customer requests, problems and issues.

Communicate effectively with end-users to ensure clear understanding of their needs, examine alternative technology solutions, and set expectations.

Ensure quality assurance through the continuous review of services and collaborate with end users to evaluate resources for the purpose of continual improvement.

Maintain the Instructional Technology website

Coordinate planning for the Instructional Technology workshops - both existing (Camino Workshops, Teaching and Technology Workshops, Course Redesign Seminar, and Course Refresh Workshop) and future

Design and develop instruction and instructional materials for individual as well as team-delivered instruction.

Plan, develop, conduct and evaluate hands-on instruction, including one-on-one and small group sessions, in-class student training, and a variety of faculty technology workshops.

Develop web-based materials to support training needs of faculty and students

Serve as a resource to other University and Information Services staff by providing training and instruction in the development of materials, curricula, etc. to ensure the successful completion of special projects

Provide technical support and administrative/user support for enterprise tools and applications, e.g., LMS, web conferencing, Wikis, Blogs, Google Apps for Education, ePortfolio, student response systems, plagiarism detection tools, media production tools, etc.

Provide digital media hardware/software expertise and production support.

Coordinate support of Digital Media Lab.

Assist faculty in using classroom response systems in the classroom.

d. Other duties as assigned.


This position directly supervises 3 full-time staff - 3 direct reports. May supervise student assistants.


Deputy CIO for Academic Technology


Recommends initiatives and implements changes to improve quality and services.

Identifies and determines cause of problems; develops and presents recommendations for improvement of established processes and practices.

Maintains contact with customers and solicits feedback for improved services.

Maximizes productivity through use of appropriate tools; planned training and performance initiatives.

Researches and develops resources that create timely and efficient workflow.

Prepares progress reports; informs supervisor of project status; and deviation from goals. Ensures completeness, accuracy and timeliness of all operational functions.

Prepares and submits reports as requested and required.

Develops and implements guidelines to support the functions of the unit.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The items below are representative of the knowledge, skills, abilities, education, and experience required or preferred.

This position requires the ability to effectively establish and maintain cooperative working relationships within a diverse multicultural environment.

Knowledge, Skills and Abilities

• Knowledge of information technology and campus technology issues and trends in higher education, and ability to continually develop new knowledge regarding the same.

• Ability to listen and understand customer needs.

• Ability to plan, implement, and evaluate customer service initiatives.

• Ability to work in a collaborative environment, as either a member or leader of a team, to meet deadlines and achieve goals.

• Ability to manage a diverse workforce to provide excellent customer service.

• Dependable, intrinsically motivated and shows initiative.

• Ability to successfully manage multiple projects simultaneously.

• Proven track record in project planning and project management.

• Ability to exercise independent judgment and engage in critical thinking and problem solving.

• Ability to work effectively under pressure in a busy (often chaotic) and demanding information services environment, while maintaining a sense of humor.

• Ability to explain technical issues and policies to non-technical people.

• Ability to give presentations on technical issues to a broad range of audiences.

• Ability to foster and maintain good working relationships with faculty, administrators, students, senior management, and other leaders.

• Ability to handle sensitive matters with diplomacy and the ability to mediate between competing parties.

• Ability to maintain confidentiality and manage confidential information.

• Must possess impeccable integrity.

• Ability to speak truth to power.

• Appreciation for the University's mission, vision, values, priorities, procedures, and policies.


• Familiarity with best practices in both face to face and online instruction.

• Demonstrated competence in written and oral communication and experience designing tutorials, workshops, and online learning materials.

• Demonstrated competence in presentation and teaching, both one-on-one and in-class setting.

• Extensive experience and proficiency with a variety of instructional technologies, including LMS, multimedia authoring/production tools (e.g., iMovie, Garage Band, Adobe Premiere, and Camtasia); construction of web sites (e.g., Google Sites, Word Press, Portfolium), web programming, web communication tools, graphic applications (e.g., Photoshop, Picasa) and design; social media, mobile technologies and Apps; and database design (MySQL).

• (Highly desirable) Experience using Web technologies, including XHTML, CSS, and PHP.

• Proven ability to troubleshoot and identify software application problems and implement solutions, and experience working in a multi-platform Mac and Windows environment.

• Solid experience with Internet technologies, TCP/IP tools, SHFTP, and Remote Desktop.

• (Highly desirable) Proven track record in project planning and project management.

• Excellent customer service and interpersonal skills.

• Ability to work in a collaborative environment as a member of a larger team.

• Fast learning with good problem solving skills.

• Creative, with an enthusiasm for digital media.

• Ability to work with minimal supervision, be self-motivated, and show initiative.

• Excellent writing, editing, organizational, analytical, and facilitation skills.

• Ability to work effectively and communicate with both technical and non-technical personnel as well as a diverse population of students, faculty and staff.

• Ability to work effectively under pressure in a busy (often chaotic) and demanding information services environment, while maintaining a sense of humor.

• Responsible and dependable with good attendance and work habits.

Education and Experience

• Master's degree in instructional design, instructional technology, or equivalent appropriate academic preparation, plus 6-8 years relevant experience in an educational setting.

• Teaching experience preferred.

• Demonstrated knowledge of instructional design principles including performance-based outcomes assessments.

• Extensive and successful record of working with faculty in higher education, with demonstrated ability to understand and interpret educational needs and develop effective instructional media solutions, working projects from concept through completion.


The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. In accordance with the Americans with Disabilities Act, as amended, the California Fair Employment & Housing Act, and all other applicable laws, SCU provides reasonable accommodations for qualified persons with disabilities. A qualified individual is a person who meets skill, experience, education, or other requirements of the position, and who can perform the essential functions of the position with or without reasonable accommodation.

• Considerable time is spent at a desk using a computer terminal.

• Considerable time spent standing in a classroom setting.

• May be required to bend under furniture and/or move computer equipment.

• May be required to travel to other buildings on the campus.

• May be required to attend conference and training sessions within Bay Area or in- or out-of-state locations.

• May be required to occasionally travel to outside customers, vendors or suppliers.


The work environment characteristics described below are representative of those an employee encounters while performing the essential functions of this job.

• Typical office environment.

• Typical classroom environment.

• Mostly indoor office environment with windows.

• Offices with equipment noise.

• Offices with frequent interruptions.

• Often chaotic and demanding environments.

EEO Statement
​Equal Opportunity/Notice of Nondiscrimination

Santa Clara University is an equal opportunity/equal access/affirmative action employer fully committed to achieving a diverse workforce and complies with all Federal and California State laws, regulations, and executive orders regarding non-discrimination and affirmative action. Applications from members of historically underrepresented groups are especially encouraged. For a complete copy of Santa Clara University's equal opportunity and nondiscrimination policies, see

Title IX of the Education Amendments of 1972

Santa Clara University does not discriminate in its employment practices or in its educational programs or activities on the basis of sex/gender, and prohibits retaliation against any person opposing discrimination or participating in any discrimination investigation or complaint process internally or externally. The Title IX Coordinator and Section 504 and ADA Coordinator is Belinda Guthrie, Director of Equal Opportunity and Title IX, 408-551-3043, mailto:[email protected], Inquiries can also be made to the Assistant Secretary of Education within the Office for Civil Rights (OCR).

Clery Notice of Availability

Santa Clara University annually collects information about campus crimes and other reportable incidents in accordance with the federal Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act. To view the Santa Clara University report, please go to the Campus Safety Services To request a paper copy please call Campus Safety at (408) 554-4441. The report includes the type of crime, venue, and number of occurrences.

Americans with Disabilities Act

Santa Clara University affirms its' commitment to employ qualified individuals with disabilities within the workplace and to comply with the Americans with Disability Act. All applicants desiring an accommodation should contact the, and 408-554-5750 and request to speak to Indu Ahluwalia by phone at 408-554-5750 or by email at mailto:[email protected]

Santa Clara University annually collects information about campus crimes and other reportable incidents in accordance with the federal Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act. To view the Santa Clara University report, please go to the Campus Safety Services To request a paper copy please call Campus Safety at (408) 554-4441. The report includes the type of crime, venue, and number of occurrences.

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Contact Information
Human Resources
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Santa Clara University
500 El Camino Real
Santa Clara, 95053