User Services Specialist
The User Services Specialist will manage the circulation/reserve desk, monitor building safety and security as well as maintenance that includes managing and troubleshooting building equipment. This position will also serve as the Office-Based Consultant, as well as liaison with Facilities Management, Housekeeping, Public Safety, IS&S, Media Services, and Printing Services. The User Services Specialist supervises student staff and monitors the student-led Building Managers Team.

Education required to ensure success in this position:
• Bachelor’s Degree, required

Experience required to ensure success in this position:
• 1-3 years’ experience hiring, training, and supervising
• Customer service experience
• Library experience preferred

Special skills, knowledge and abilities:
• Excellent written and oral communication skills
• Ability to work with a diverse clientele of students, faculty, library colleagues, and visitors
• Ability to handle patron problems diplomatically
• Ability to work in team-based environment
• Basic computer skills
• Flexibility
• Problem solving skills and abilities
• Attention to detail

License, certification, or registration necessary:
• Required background check

Physical requirements:
• Mobility is necessary for moving books and other library materials, shelving and retrieving library materials.
• Ability to navigate campus/public buildings and grounds
• Ability to occasionally lift up to 20 lbs

Environmental conditions:
• Standard library environment with interruptions and noise due to frequent visitors, students, staff and faculty

Ability to operate the following vehicles or equipment:
• Standard office equipment- computers, copiers, printers

Primary duties and responsibilities:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Regular and predictable attendance is essential. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Manage and troubleshoot library equipment – maintain equipment and supplies; resolve issues; serve as the liaison with IS&S, Media Services, and Printing Services.
• Manage circulation/reserve desk - interpret and implement departmental policies; maintains circulation statistics; monitor patron charges (fines, lost materials fees, etc.); resolve patron problems.
• Monitor all aspects of building safety, security, and maintenance – serve as liaison to Housekeeping, Facilities Management, and Public Safety; report, track, and resolve issues/problems.
• Serve as the Office-Based Consultant – assist library staff members with questions related to campus technology and basic office software packages.
• In support of Berea College’s great commitments this position requires student supervision. The fourth great commitment is to promote learning and serving in community through the student labor program, honoring the dignity and utility of all work, mental and manual, and taking pride in work well done. The supervision would include scheduling, assigning and approving work performed. Developing students workplace acumen and giving them tangible work experience is an expected outcome. To learn more about the student labor program and requirements on this position see: Labor Program Goals. This includes hiring, training and supervising student staff, as well as monitoring the student-led Student Building Managers Team.

Other roles/duties will be assigned as necessary to assist the College in the attainment of the goals set forth and the enhancement of a positive, respectful learning environment for all staff, faculty and students.

Additional Information
Position Type: Employee
Ref Code: 1002

Contact Information
Crystal Erwin
[email protected]
Berea College
CPO 2189
Berea, 40404